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| Inputi Ltd |
Help Desk L1 Technical Support job Post
Location: Jobs in Uganda 2023 - 2024
Work Hours: Full-time, 08 hours per day
Salary:
UGX
No. of vacancies: 01
Deadline: 10 December 2023
Hiring Organization: Inputi Ltd
Job Details:
About Us:
At Inputi Ltd, we believe in the power of technology to transform businesses. As we continue to expand, we are looking for a dynamic individual to contribute to our IT team as a Helpdesk L1 Technical Support Specialist.
Responsibilities:
• Provide first-level technical support to internal and external customers through phone, email, and chat
• Diagnose and resolve hardware and software issues promptly on the FEMS
• Conduct technology surveys to identify recurring problems and areas for improvement
• Collaborate with cross-functional teams to implement solutions and enhancements
• Document support activities and create knowledge base articles
• Ensure a positive customer experience by delivering high-quality service
Requirements:
• Experience: Minimum of 2 years of technical support experience, preferably in a call centre environment
• Education: Bachelor's degree in Information technology or equivalent technology education background
• Technical Skills:
• Proficient in
• troubleshooting.
• Familiarity with common business applications and software
• Solid understanding of hardware components and peripherals
• Communication Skills:
• Strong verbal and written communication skills
• Ability to convey technical information clearly to non-technical users
• Customer Focus:
• Customer-centric mindset with a commitment to delivering exceptional service
• Ability to remain calm under pressure and handle challenging situations professionally
Application procedure
Interested candidates should submit their resume and a cover letter outlining their relevant
experience to hrinputi2023@gmail.com. Please specify "Helpdesk L1 Technical Support" in the subject line.
Deadline for Application: 10th December 2023
Date Posted: 2023-12-09
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