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| Yushili Hotel Limited |
Hotel Receptionist job Post
Location: Jobs in Uganda 2023 - 2024
Work Hours: Full-time, 08 hours per day
Salary:
UGX
No. of vacancies: 01
Deadline: 16 August 2023
Hiring Organization: Yushili Hotel Limited
Job Details:
About the job
we are looking for a Hotel Front Desk Receptionist to serve as our guests’ first point of contact and manage all aspects of their inquiries.
Hotel Receptionist responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
• Perform all check-in and check-out tasks
• Perform Cashier duties where applicable
• Manage online and phone reservations and bookings
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel and restaurant available rooms, rates and amenities.
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
Requirements and skills
• Work experience as a Hotel Front Desk Agent or Cashier , Receptionist or similar role
• Experience with hotel reservations software
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plus
Application procedure
qualified candidates: apply through: hr@yushilihotelkampala.com
Date Posted: 2023-08-03
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